Returns
Returns & Refunds
We want you and your cat to be completely happy with PawHalo. If something isn't right, we're here to help.
You have 30 days from the date your order arrives to request a return.
Cats can be particular. If your cat didn't take to PawHalo, even after the bag has been opened, you're still welcome to return it within 30 days.
Visit our Start a Return page and enter your order number and email. We'll guide you through the next steps and provide the return address.
Customers are responsible for return shipping costs. If your order arrives damaged, defective, or incorrect, we'll cover the return shipping and make it right at no cost to you.
Once we receive your return, we'll issue a refund to your original payment method, typically within 5-7 business days of receiving your item.
If your order arrives damaged or incorrect, there's no need to ship it back first. Just start a return and include a photo, and we'll arrange a replacement or full refund.
- Returns requested more than 30 days after delivery cannot be accepted.
- Please keep any unused litter in its original packaging until your return is confirmed.
Questions? Reach us anytime through our Contact page.